Call Center Agent Storefront
Extend your website storefront to customer service agents.
Utilizing Kadro Merchant's one page easy-to-use admin order interface, you can quickly accept orders over the phone and process your orders using the same capabilities, processes and infrastructure as website orders.
- Utilizing Kadro Merchant's web-based admin interface, there's no software to install or configure within your customer service or call-center operations.
- Easily add new customer's shipping and billing information or quickly lookup, verify and retrieve existing customer's information while customer is on the phone.
- Includes optional features for tagging orders for retail versus wholesale/resale or processing orders called in by a distributor.
- Easily create the customer's shopping cart with all of the transaction types that are offered for your website customers such as ordering products, services, e-tickets, downloadable products, etc.
- Kadro Merchant's admin order interface includes optional capabilities to create custom discounts, price overrides, and ad-hoc coupons during the ordering process.
- Once the order is placed, Kadro Merchant will notify customer via email in the same manner as all website orders.
- By utilizing Kadro Merchant's admin order interface, all customer data, order information, credit card processing, optional alternative payment methods, and order fulfillment are consistent with how web-orders are processed. If your Kadro Merchant e-commerce website includes backoffice integration, phone assisted orders will utilize the same capabilities.